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    Consumer Complaint Policy

    homegenius takes all complaints seriously and considers the complaint process critical to maintaining excellent customer service as well as address any issues that may arise. Consumers may submit a complaint by contacting homegenius and its affiliates as follows:

    For home search related complaints or concerns, please contact homegenius Real Estate at:

    By Email: compliance@homegeniusre.com 

    By Mail:
    homegenius Real Estate
    ATTN: Roberto Vannucchi
    7730 South Union Park Avenue
    Suite 400
    Midvale, UT 84047

    For homegenius connect related complaints or concerns, please contact homegenius Real Estate at:

    By Email: compliance@homegeniusre.com

    By Mail: homegenius Real Estate
    ATTN: homegenius connect Consumer Complaints
    7730 South Union Park Avenue
    Suite 400
    Midvale, UT 84047

    For titlegenius by Radian related complaints or concerns, please contact Radian Settlement Services Inc. and/or Radian Title Insurance Inc. (“Radian”) at:

    By Email: titlegenius_complaints@radian.com

    By Mail:
    Radian
    ATTN: titlegenius Consumer Complaints
    1000 GSK Drive
    Suite 210
    Coraopolis, PA 15108

     
    Not every complaint filed with homegenius or its affiliates will be the responsibility or the obligation of homegenius; however, we are dedicated to reviewing and pursuing a complete resolution for each complaint that is both satisfactory to the customer and homegenius and its family of companies.

    Customers refers to current and prospective customers of the financial institution through this content where “customer” is mentioned.

     

    © 2021- 2024 homegenius Inc. All Rights Reserved.  550 East Swedesford Road, Suite 350, Wayne, PA 19087. Services advertised are provided by affiliates of homegenius Inc., a wholly owned subsidiary of Radian Group Inc. Real estate services, including but not limited to Home Price Index, Pyramid Platform, PropOffers, and homegenius connect, provided by homegenius Real Estate LLC and homegenius Real Estate Inc. (collectively dba homegenius Real Estate), 7730 South Union Park Avenue, Suite 400, Midvale, UT 84047. Tel: 877.500.1415. homegenius Real Estate LLC and its wholly owned subsidiary are licensed in every state and the District of Columbia. Title insurance and title services offered through mytitlegenius.com are provided by Radian Title Insurance Inc., 6100 Oak Tree Blvd, Suite 200, Independence, OH 44131; Tel: 800.362.2305, NAIC#: 51632, CA- License# 5093-0. FL – Title insurance license #51632, AZ – Title Insurer 51632 (not licensed in AK, HI, ID, IA,  ME, NH, NJ, VT and WY) and Radian Settlement Services Inc., 1000 GSK Drive, Suite 210, Coraopolis, PA 15108,  FL- Non-Resident Title Agency #A271379, AZ- Non-Resident Title Agent #1800016008. Title Insurance policies are underwritten by Radian Title Insurance Inc. Additional licenses available here.